Customer Health

One score per customer from 0 to 100, built from the Apps you use, with the reasons behind every score.

What Customer Health is

A 0 to 100 score per company from four parts: Relationship, Commercial, Support and Customer voice. Where you see it and how it works.

Open the Why? explanation on a company to see the score per part, what needs attention, what helps, and how Health changed over 90 days.

Turn Customer Health on or off, choose what matters most with a preset or your own weights, and set where Healthy and Watch start.

Why a customer shows Not enough data or Low confidence, how missing data is handled, and how to give Health more to go on.

A ready-made dashboard with Health today, Health over time, the customers who need attention, recent changes and recovering customers.

Start an automation when a company's Health, its status or one of its parts changes, or when a customer answers a survey or leaves negative feedback.

What customers tell you, NPS, CSAT and feedback, shown on the company and contact it belongs to.