Turn on Support during Early Access
Support is released per workspace during Early Access. How to add it once it is available, connect your inbox and find your way around.
Support is shipped, and it is rolling out during Early Access, workspace by workspace. It works on the same companies and contacts as Sales, so a ticket shows who the customer is and what you sell them.
Is it available for my workspace?
Open Settings, then under Apps select Manage apps. Support shows Early access until it is released to your workspace. If you try to add it before then, EVORIV says Support isn't available for this workspace yet. Talk to us to get early access. You can contact us to ask for it.
Add Support
- Once Support is released to your workspace, a workspace admin selects Add Support on the Apps page, or Add Support to this workspace on the Support home page.
- Support appears in the sidebar under its own heading, with Inbox and Support overview, next to Sales.
- Follow Getting started on Support's Home: Connect your inbox, Receive your first ticket, Reply to your first ticket and Resolve your first ticket.
Connect your inbox
Keep the address your customers already use, for example support@ on your domain, and forward it to the address EVORIV gives you. Email to it becomes a ticket, and you reply from EVORIV. No DNS changes are needed, and step-by-step instructions for Gmail and Outlook are shown.
Finding your way
- Work: Home, My Work and Customers. In a workspace with only Support: Home, Inbox and Customers.
- Support: Inbox and Support overview; Forms & surveys opens from Support overview.
- Automate: Agent, Automations and Approvals.
- Support settings: in the account menu.