Support

Answer customers from one shared inbox with tickets, queues, response targets and feedback. Rolling out during Early Access.

Turn on Support during Early Access

Support is released per workspace during Early Access. How to add it once it is available, connect your inbox and find your way around.

Use the My work, Unassigned and All tickets tabs, create a ticket, and move tickets through their statuses and priorities.

Give every ticket one owner, organise tickets in queues with a default owner, and route new tickets with rules checked in order.

How first answer and solved targets are set per priority, when the clock pauses, and what At risk, Overdue and Missed mean.

What the ticket side panel shows about the customer: their company, commercial picture, feedback, earlier tickets and tasks.

Add a five-star satisfaction question to Support email after resolution or in every reply, and how ratings are recorded safely.

Route, reply, add notes, move queues, close tasks and send the satisfaction survey automatically, starting from ready-made templates.